Under Tools, I see only "Clean cartridges" not "clean print head." Please help, I don't want to buy a new printer! I followed all directions, twice and still no black printing. I downloaded all the updates, I'm sure and went to the website of hp troubleshooting page. The printer is 3 years, just one month out of warranty. The cartridge is new, and all ink cartridges are full. My C310 series 3-all-in-one hp photosmart print no black ink on the page. The only thing that let the C309g's photos down slightly was that very dense black areas, such as night skies, had a rather powdery appearance when compared to those of the PX710W.Photosmart premium 3-all-in-one does not print black ink Together, these deliver super-sharp results, with faithful colours and excellent definition in shadow areas. There are five inks under the hood - the standard cyan, magenta, yellow and black, and an extra, photo-strength black for more subtle shading. The C309g proved no less proficient with photos. The C309g sailed through our greyscale test at all quality settings, cleanly picking out each tone in a scale of 21 steps, going from white to black with just 5 per cent difference in tone between each. At draft quality, the smallest you should expect to go before you see feathering is eight points in both cases. The 'best' setting takes over four times as long - 5 minutes and 52 seconds - but, while the characters are darker, they're no better-formed, so we'd recommend sticking to the normal setting.īusiness graphics were dealt with well, with strong, solid colours and white text on a black background clear and sharp down to eight points with serif text and four points with sans-serif text at both best and normal quality on office paper. Upping the quality to 'normal' got rid of the feathering but increased the job time to a still acceptable 1 minute and 16 seconds. Epson's Stylus Photo PX710W and Stylus SX610FW were both faster in this test, but neither machine's results were as good as those of the C309g. This is good, but not especially fast, which makes the attendant noise and desk-shaking feel like overkill. Ten pages at this setting were printed in 46 seconds, with a 1-second spool and a 13-second print time for the first page. In general, the C309g's software bundle is pretty good (as you'd hope, considering how long it takes to install), and we were particularly impressed by the linked comparison-shopping engine that pulls in the best prices for ink supplies from a range of retailers, including Dabs and Ebuyer.ĭraft-quality black text was handled well on photocopy paper, with only slight feathering. The editing tools are minimal, but they do let you crop, correct colours and sharpen the results, so they cover the major bases. We did this, courtesy of the excellent driver, which makes it easy to scan multi-page documents into a single file and manipulate the results without using third-party apps. We asked it to scan to the computer, and it told us to 'Try starting scan from computer'. We also found that the C309g didn't always work happily with our PC. There's just one button on the front - for power - lost in a sea of dark brown plastic. The downside of the smart display is the printer's bland appearance.
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